Reviews

See What Our Clients Say About Their Experience with Pilot Mechanical!

I was having a problem with my furnace turning on than shutting off. On April 7, 2016 I called Pilot Mechanical Heating and Cooling. This was my first experience calling and dealing with this company. I spoke to Chris over the phone. I was very impressed by his warm, genuine and polite personality. We set up an appointment the next day. Chris was on time, neat, very polite, and not only did he fix the problem, he took the time to show me and explain what the problem was. He is truly a real gem! I am so glad I called Pilot Mechanical Heating and Cooling. This will definitely be the only company I will call from now on! Thank you Chris! Judy K.

I am a Rochester Hills homeowner who recently had an issue with my furnace. I contacted Pilot Mechanical and was truly impressed with the timeliness and quality of the service performed. If you are looking for professional and courteous service I would highly recommend Chris and his team to all customers. Dave G.

Pilot Mechanical is professional in every way including showing up on time! Chris the owner and staff are honest. You immediately feel a level of trust. They take time to explain the work they performed and advise you if any future repairs may be necessary to avoid any "big" problems. Pricing is always competitive, extremely fair. Sherry P.

Pilot Mechanical has serviced not only my heating & cooling needs, but those of many of my clients. I'm very pleased with all the excellent feedback that my clients give me & can personally attest to the professionalism & high level of service they provide. They are trustworthy - you can be assured that they are performing only the work necessary & not telling you need something done just to make a buck. They have my business from this day forward! Sharon C.

Pilot is phenomenal. I called Chris about our AC tripping the circuit breaker in the mid afternoon and he came out at 8pm that night! Next morning (at 6:30am) I had quote and 3 days later we are up an running with new AC. We have had a lot of work done by various companies over the past year and I can say without a doubt that Chris and his team were the most courteous and professional services people I have ever encountered in my 50+ years! Highly recommend them. Mark A.

Chris goes above and behind on his work ! I called him up in the afternoon and later that evening he was at my grandmas house to assess her job . The following day he had a new hot water tank installed ! My grandmother was so impressed with Chris and his company . She told me she now has a new heating and cooling guy and someone that she can trust !!!!!! Chris also takes care of inspections on a rental for us to make sure we are running safe every year . Thanks for all the good work u have done for us Chris :) Chris N.

My furnace was on the fritz, I called three different places - setting up two appointments, of which zero showed up. I called Pilot, and Chris came out right away. He looked at my furnace, told me what the issue was and it was resolved in short order. Chris was fair, honest, and most importantly (to me) willing to come out in the late evening to ensure I had a working furnace. Brian T.

We've been using Pilot Mechanical for the past five years for basic maintenance and up keep and they have always been great to work with. Had to replace an old furnace and A/C and Chris went through multiple options of what we could do and helped us select what was best for our family. Install went smoothly. Chris and his team are very professional and courteous and we will continually use them for any HVAC needs!! Matt Z.

One of the best customer services I have experienced. Chris is the guy to talk to about any heating or cooling questions you have. He and his team of boys are very polite, professional and helping. I would recommend Pilot Heating & Cooling to everyone. Thank you so much for taking care of our heating concerns Chris! It was a pleasure working with you. Kranti kiran M.

Now THAT's service!! Chris was amazing, so courteous, professional, and on time! He showed me the problem, fixed it, and went above and beyond by educating me on everything. I can't say enough how much we recommend Pilot Mechanical, especially Chris, to everyone! Thank you, thank you so very much! Shannon W.

Arrived home from vacation to find no heat. Called Pilot and Chris was there a short time later. Quickly found the problem and made the repair. Chris was very pleasant, courteous and professional. Will definitely call them again for a heating/cooling problem. Sue W.

Had a HVAC problem, Chris came out checked everything out. I had a problem with the a/c and knew its days were numbered. He replaced the a/c unit, neat and very professional. Inspected my furnace to make sure everything was proper ahead of the heating season. Had zero problems even thru this past hellish winter. Thanks Christopher. Henry S.

I am so impressed with the service and professionalism of Pilot Mechanical! I've used them for 2 repairs and a humidifier installation. Each time the installer came in - he was courteous, thorough and extremely knowledgeable. And the prices were much more reasonable than I had anticipated. I suggest you use these guys for a second opinion on your HVAC problems. I'll be you hire them on the spot! Mark C.

Wouldn't you know the coldest day of the month and my thermostat passed away. Well I couldn't just stand there and hold the two wires together so I contact Chris at Pilot Mechanical. He was on his way to another call....stopped by...placed a better and more efficient thermostat and was gone, leaving me with with heat flowing thru the ductwork. I HIGHLY recommend Chris and his crew to get you out of holding the wires. Ken R.

My furnace broke in the midst of this crazy cold weather Michigan has been having. I'm so happy with the service I got from Pilot Mechanical, they were able to come out the same day and fix it. Thank you thank you thank you! Kristin S.

My air-conditioner was old and was having problems last summer, and Pilot helped me get another few months use out of it. This year, though, it was time to replace the unit. Pilot's price was fair, and their people were professional, timely, and did an excellent job; they even helped me solve another problem I'd been having with my furnace. I am a 100% satisfied customer and highly recommend this company. Debbie